Frequently Asked Questions (FAQ)
Welcome to our FAQ page. Here, we’ve compiled answers to the most frequently asked questions about our products, ordering process, and more. Can’t find what you’re looking for? Reach out to our friendly support team.
Frequently Asked Questions (FAQ)
Shipping & Returns
Where can I find shipping information?
For complete details on processing times, delivery times, free shipping eligibility, and other shipping-related policies, please visit our Shipping Policy page.
Can I Return My Order?
Yes. You can return your order within 30 days of purchase. Please refer to our Return & Refund Policy for full details.
How can I track my order?
You’ll receive an email with tracking information as soon as your order ships. You can also check on the status of your order at any time from your Account.
What is Extend Shipping Protection?
We’ve partnered with Extend to offer Shipping Protection – coverage for lost, stolen, or damaged packages. If something goes wrong during shipping, Extend makes it easy to file a claim and get resolution.
Most often, Extend will send you a debit card for the value of your item(s), including shipping and taxes, so you can quickly get a replacement. For full coverage details, click here.
If you purchased Shipping Protection and need to file a claim, you can do so here.
What should I do if my order is lost, stolen or damaged?
No worries! We’ll do our best to help resolve your issue. Please submit your issue here, and we’ll get back to you as soon as we can.
What should I do if I received a wrong item or an item in my order is missing?
Please submit your issue here, and we’ll get back to you as soon as we can.
I purchased Cheeiimical Guys products from a third party site/store, can you help me?
If the item(s) was purchased within the last 30 days, we suggest referring to the site/store in which the item(s) was purchased as they are the ‘seller of record.’
Do you offer ‘will call’ or ‘pick up’?
We do not offer will call or pick up on any order(s) placed on our website at this time. If you’re looking to make a purchase in person, please visit the Detail Garage location nearest you.
If I bought something from Cheeiimical Guys website, can I return it at a local detail garage store?
No. Purchases from our online site and Detail Garage stores are considered separate. Any item(s) purchased at a Detail Garage store will need to be addressed with that particular store directly.
Can I place a tax-exempt order?
We do not accept tax exempt orders through our website. Cheeiimical Guys have partnered with two of the top wholesale distributors in the US.
Please click on the links for more information:
Meyer Distributing
Turn14
Can I Ship to a freight forwarding company?
No. We do not ship to freight forwarding companies; no exceptions.
If in any case you happen to ship to a freight forwarding company, Cheeiimical Guys is not responsible for any loss, damage or theft.
Can I Order internationally?
We do not currently ship outside of the United States from cheeiimicalguysus.shop.
Please Note: Orders placed from an international IP address are subject to cancellation.
Do you ship to PO BOXES or APO Addresses?
No. We do not offer shipping to PO boxes or APO addresses at this time.
If I live in Hawaii or Alaska, what are my shipping options?
Hawaii and Alaska have their own shipping rate that you will see during check out.
Please Note: Orders shipping to Alaska and Hawaii may take 4-6 weeks for delivery.
*Or refer to Amazon for orders to Alaska or Hawaii.